Online Store — Conversational Commerce on Your Website

Introduction

Turn your Answe widget into a mini online store. Display products with images, descriptions, categories, and pricing. Visitors browse, add to cart, and checkout — all within the embedded widget on your website. No need for a separate e-commerce platform.

How It Works

Setting Up Products

1. Create a question with a "shopping" action
2. Open the product catalog editor
3. Add your products with:
   • Product name
   • Description
   • Price
   • Category (drinks, mains, snacks, desserts, clothing, etc.)
   • Image
   • Size/variant options with different prices

The Shopping Experience

When a visitor selects a shopping option:

1. Browse — Products displayed with category tabs for filtering
2. Search — Find products by name
3. View details — Click a product to see full description and images
4. Select size — Choose from available sizes/variants
5. Add to cart — Add items with quantity
6. Checkout — Review cart, specify delivery/pickup, and place order

Delivery Options

Three delivery modes:

• Table service — Specify a table number (restaurants)
• Delivery — Enter a delivery address
• Pickup — Customer collects the order

Order Management

Orders appear in your Chat Inbox with full details:

• Items ordered with quantities and sizes
• Delivery method and location
• Total price
• Order timestamp

Key Benefits

• No separate e-commerce setup — Products live inside your widget
• Conversational — Shopping happens within a conversation flow
• Categories and search — Visitors find products quickly
• Size variants — Support multiple sizes/options per product
• Delivery flexibility — Table, delivery, or pickup
• Mobile-friendly — Full shopping experience on phone screens
• Stripe payments — Accept credit card payments (see Payments)

Revenue in Analytics

Every order placed through your online store automatically tracks revenue in your Analytics dashboard. You can see total revenue, average order value, and paid vs. unpaid breakdowns without any extra configuration.

Getting Started

1. Create a new question
2. Add an option with the "Shopping" action
3. Add your products in the catalog editor
4. Embed the widget on your website
5. Start receiving orders in your inbox

Related

• Payments — Accept credit card payments
• Product Catalogs — Manage your product data
• Reservations & Booking — Add booking to your store
• Chat Inbox — Manage incoming orders