Feature
Shared Chat Inbox for Website Visitors
Every conversation from every widget — bookings, orders, questions — lands in one chat inbox. Reply as a team, keep talking, resolve faster.
Free plan. No credit card required.
What Chat Inbox gives you
One inbox, every widget
Q&A, chat, forms — all messages in one place.
Assign & resolve
Teammates pick up conversations like email.
Visitor context
See which pages they visited and what they asked.
Mobile ready
Reply from desktop or phone.
How it works
Chat Inbox — Manage Conversations with Your Visitors
Introduction
Every time a visitor interacts with your Answe widget — submitting a form, placing an order, making a booking, or sending a message — it appears in your Chat Inbox. Replies come from wherever your flows are used — your page link, a QR code, or an embed on your website. This is your central hub for managing all visitor interactions across all your widgets.
How It Works
Viewing Conversations
- Go to Chats from your dashboard
- See all conversations listed with the most recent at the top
- Each conversation shows:
- Visitor name or identifier
- Last message preview
- Timestamp
- Which question/widget they interacted with
Responding to Messages
Click any conversation to open it. You can:
- Read the full conversation thread
- See form submissions and their data
- View order details
- Reply to the visitor
Filtering and Search
- Filter by question/widget
- Filter by date range
- Search across all conversations
Notifications
Get notified when new messages arrive:
- Push notifications on your mobile device
- In-app notification badges
Key Benefits
- Unified inbox — All widget interactions in one place
- Real-time updates — See new messages as they arrive
- Full context — Every conversation includes the question, selected options, and form data
- Mobile app — Manage conversations on the go
- Thread history — Complete conversation history for every visitor
Getting Started
Your inbox is ready as soon as visitors start interacting with your widgets. Visit the Chats section from your dashboard.
Related
- Widgets — Create widgets that generate conversations
- Forms & Surveys — Collect data via forms
- Analytics & Insights — Analyze your conversations
- AI Agents — Automate responses
Trusted by businesses in Helsinki and beyond
Every plan takes bookings. Pay for volume, not features.
Frequently asked questions
Can multiple teammates reply?
Yes — assign, comment internally and hand off.
Do visitors get notified?
Visitors see your reply in the chat. They can ask for email updates on their conversation, and you can tick "also send to the customer's email" on a reply. New requests reach your own email by default.
Add Chat Inbox to your site
Free plan, no credit card. Paste one embed snippet and you\u2019re live.
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