Chat Inbox — Manage Conversations with Your Visitors

Introduction

Every time a visitor interacts with your Answe widget — submitting a form, placing an order, making a booking, or sending a message — it appears in your Chat Inbox. This is your central hub for managing all visitor interactions across all your widgets.

How It Works

Viewing Conversations

1. Go to Chats from your dashboard
2. See all conversations listed with the most recent at the top
3. Each conversation shows:
   • Visitor name or identifier
   • Last message preview
   • Timestamp
   • Which question/widget they interacted with

Responding to Messages

Click any conversation to open it. You can:

• Read the full conversation thread
• See form submissions and their data
• View order details
• Reply to the visitor

Filtering and Search

• Filter by question/widget
• Filter by date range
• Search across all conversations

Notifications

Get notified when new messages arrive:

• Push notifications on your mobile device
• In-app notification badges

Key Benefits

• Unified inbox — All widget interactions in one place
• Real-time updates — See new messages as they arrive
• Full context — Every conversation includes the question, selected options, and form data
• Mobile app — Manage conversations on the go
• Thread history — Complete conversation history for every visitor

Getting Started

Your inbox is ready as soon as visitors start interacting with your widgets. Visit the Chats section from your dashboard.

Related

• Widgets — Create widgets that generate conversations
• Forms & Surveys — Collect data via forms
• Analytics & Insights — Analyze your conversations
• AI Agents — Automate responses